Terms, conditions and policies

At Unity, Strength & Wellness we provide high-quality, structured training in a calm, clean and supportive environment. Please read the following terms, conditions and policies.

1. Payment and bookings

Payment

PAYG (pay-as-you-go) blocks are paid in full, upfront, as a single one-off payment. Blocks are non-refundable once purchased.

Why we use block bookings

Unity, Strength & Wellness is a private, coached training space, not a drop-in gym. Block bookings allow us to:

• Allocate consistent weekly training slots fairly
• Plan coaching time and studio capacity in advance
• Maintain a calm, uncrowded and supportive environment
• Avoid overbooking and last-minute disruption
• Focus on coaching quality rather than payment administration

Session validity

Sessions must be used within a maximum of 14 weeks of your first session in the block. Unused sessions are forfeited at the end of the 14-week period, unless a valid reason (such as illness or travel) is given in advance, in which case an extension may be granted at the coach's discretion.

Cancellations and rescheduling

A minimum of 24 hours' notice is required to cancel or reschedule a session. Sessions cancelled with less than 24 hours' notice will be deducted from your block, unless due to genuine illness or emergency, at the coach's discretion. No-shows without notice are always deducted and non-refundable.

Booking

All sessions are booked directly with your coach.

Exceptional circumstances

In cases of serious illness, injury or other exceptional circumstances, please contact us as soon as possible. Adjustments or extensions may be considered at the discretion of Unity, Strength & Wellness.

2. Studio conduct

To keep Unity, Strength & Wellness clean, safe and supportive for all clients:

• Please arrive on time and keep to your allocated slot.
• Clean indoor training shoes are required.

Clean shoes policy

Shoes worn outdoors may be worn inside the studio only if they are clean, dry and free from mud or debris. If shoes are dirty, wet or unsuitable, they must be removed and left in the hallway before entering the studio. Clients are encouraged to bring a separate clean pair of training shoes where possible.

If the studio floor is left dirty, muddy or unsafe due to footwear, the session may be ended up to 15 minutes early to allow cleaning before the next client. This will be counted as a completed session. The policy protects hygiene, safety and fairness for all clients training after you.

Toilet use and ventilation

The on-site toilet is available for hand washing and short use. Due to limited ventilation, it is not suitable for extended use. For anything requiring longer use, public toilets at Morrisons are approximately a 3-minute walk away.

Additional conduct guidelines

• Please bring a towel.
• Wipe down equipment after use with the provided cleaning materials.
• Respect shared spaces within the studio.
• No unbooked guests or animals are permitted.
• Antisocial behaviour will result in immediate termination of your block without refund.
• Clients must inform coaches of any injuries or health concerns.
• All training is undertaken at your own risk. Please consult your GP if you are unsure of your health status.

3. Parking

The Yard, Hastings, Waterworks Rd, Hastings TN34 1RT. On-site parking at The Yard is limited and first-come. Morrisons car park is a short walk (about 3 minutes) and is the recommended option for most clients. Please comply with any parking restrictions and time limits. Unity, Strength & Wellness cannot accept responsibility for parking fines or enforcement.

4. Website and legal terms

Use of website

You agree to use this website for lawful purposes only and must not transmit harmful or unlawful content.

Intellectual property

All website content, including text, images, logos and videos, is the property of Unity, Strength & Wellness and may not be reproduced or distributed without prior written permission.

Pricing and services are subject to change. Unity, Strength & Wellness reserves the right to modify or discontinue services at any time.

Limitation of liability

Unity, Strength & Wellness is not liable for injuries, losses or damages arising from training, facility use or website use. Participation is entirely at your own risk.

Privacy

To protect everyone's privacy, no photos or videos of other clients may be taken inside the studio at any time. If you would like a photo of your own training, make sure no other clients are visible and ask for permission first. Personal data is handled in accordance with our Privacy Policy.

Google Maps and reviews

Google Maps features and content are subject to the Google Maps/Google Earth Additional Terms of Service and the Google Terms of Service. Reviews express their authors' views, not Unity, Strength & Wellness's.

Changes to terms

These terms may be updated at any time. Continued use of services or the website constitutes acceptance of updated terms.

5. Contact

Questions or need clarification? Email unitythewellnesscentre@gmail.com. You can also use Connect with us on the home page.